Terms and Conditions

Welcome to Rapid Express Courier Ltd. By accessing our website or using any of our courier, logistics, or delivery services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services. If you do not agree with any part of these terms, you should not use our website or services.

Use of Website

You agree to use this website for lawful purposes only. You must not misuse the website, attempt unauthorised access, transmit harmful material, or interfere with the website’s functionality. All content on this website is owned by Rapid Express Courier Ltd and may not be copied, reproduced, or redistributed without written permission.

Service Availability

Our services are subject to availability and operational constraints. We reserve the right to refuse, suspend, or cancel services at our discretion, including but not limited to cases involving prohibited items, incorrect documentation, safety risks, or non payment.

Prohibited Items

The following items are not accepted for delivery unless expressly agreed in writing:

Illegal substances or controlled drugs

Weapons, firearms, or explosives

Hazardous or flammable materials

Cash, precious metals, or high value jewellery

Perishable goods without prior approval

The customer is responsible for ensuring that consignments comply with all applicable laws and regulations.

Customer Responsibilities

You confirm that all information provided to Rapid Express Courier Ltd is accurate and complete. You are responsible for proper packaging, correct labelling, and providing valid delivery details. The Company is not liable for delays or losses caused by incorrect or incomplete information.

Delivery Timeframes

Delivery times provided are estimates only and are not guaranteed unless explicitly stated in writing. Delays may occur due to traffic, weather conditions, customs clearance, operational issues, or factors beyond our control.

Pricing and Payments

All charges are based on the information provided at the time of booking. Prices may change if shipment details differ from those declared. Payment must be made in full according to agreed terms. Failure to pay may result in service suspension or legal recovery actions.

Liability and Limitations

Rapid Express Courier Ltd exercises reasonable care in handling consignments. However, our liability for loss or damage is limited to the maximum extent permitted by law. We are not liable for indirect, incidental, or consequential losses, including loss of profit or business interruption.

Claims and Complaints

Any claims for loss or damage must be submitted in writing within a reasonable timeframe after delivery or expected delivery. Supporting evidence may be required. Claims submitted outside this timeframe may not be accepted.

Cancellation and Refunds

Service cancellations must be requested before dispatch. Refunds, if applicable, will be assessed based on the stage of service completion and any costs already incurred. Completed or partially completed services may not be refundable.

Third Party Services

We may use third party carriers, agents, or partners to fulfil deliveries. Rapid Express Courier Ltd is not responsible for the actions or omissions of third parties beyond the extent required by law.

Intellectual Property

All website content, logos, branding, and materials belong to Rapid Express Courier Ltd. Unauthorised use of any intellectual property is strictly prohibited.

Privacy

Use of our services is also governed by our Privacy Policy, which explains how we collect, store, and use personal data.

Governing Law

These Terms and Conditions are governed by and interpreted in accordance with applicable laws. Any disputes shall be subject to the jurisdiction of the relevant courts.

Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our website or services constitutes acceptance of the updated terms.

Contact Information

If you have any questions regarding these Terms and Conditions, please contact Rapid Express Courier Ltd through the details provided on our website.